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  • How do I get pricing?
    Official quotes and invoices are exchanged via email. Please review our pricing guide on our services page. Click here to submit a booking request and receive a quote via email!
  • Do you deliver? Is there a fee?
    Yes! There is a delivery fee. The delivery fee will be assessed at the time of consultation call.
  • How far in advance should I place my order?
    Services must be booked at least two weeks in advance to ensure date availability. Any services booked within 72hrs of a requested date will incur an additional fee.
  • How can I secure my booking?
    Deposits reserve your date, go towards the order total and are non-refundable. Our order minimum for custom orders is $175. You’ll be invoiced for the rest of your installation once we've discussed and finalized the details of your balloon decor design. To reserve your event date, a 50% deposit and acknowledgment of terms and conditions are required at the time of booking. The 50% deposit is only refundable within 48 hours after booking. After the 48 hours expire, the deposit is non-refundable.
  • Is the reservation policy the same for schools, corporations, and other business entities?
    Business entities that require a check to be processed for payment do not require a deposit and flexibility will be granted for payment due date. However, once the due date is finalized & payment is not made by due date, the entity will incur late fees (detailed in event services contract).
  • What is your cancellation policy?
    If a cancellation occurs after the 48 hour deposit expiration and up to one week before the event, all monies paid after the deposit will be refunded.
  • When should I pay for my order?
    All invoices must be paid by the due date listed on the invoice. If not paid by the due date, services will not be rendered for the specified event.
  • Is there an order minimum?
    Yes, there is a $175 minimum, plus delivery if applicable, on all orders.
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